Shipping and Delivery Policy

This Shipping and Delivery Policy outlines the terms under which AUSTER processes, ships, and delivers orders to customers, in accordance with UK e-commerce and consumer protection laws.

1. Delivery Areas

1.1. We currently deliver to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
1.2. For international orders, please refer to our International Shipping section (if applicable).

2. Delivery Timeframes

2.1. Standard delivery: 2–5 business days.
2.2. Express delivery: 1–2 business days.
2.3. Delivery times are estimates and may vary due to seasonal demand, weather conditions, or courier delays.

3. Order Processing

3.1. Orders are processed within 1–2 business days of payment confirmation.
3.2. Orders placed on weekends or UK public holidays will be processed on the next business day.

4. Shipping Fees

4.1. Shipping costs are calculated at checkout and are based on destination, delivery method, and order value.
4.2. Orders over a certain value may qualify for free standard delivery (threshold shown at checkout).

5. Tracking

5.1. Once your order has been dispatched, you will receive a confirmation email with a tracking number.
5.2. You can track your delivery via the courier’s website or through your account on our platform.

6. Delivery Attempts and Responsibility

6.1. Delivery will be attempted to the address provided at checkout.
6.2. If no one is available to receive the order, the courier may:

• Leave it in a safe place or with a neighbour

• Attempt redelivery

• Hold it at a local pickup point 6.3. AUSTER is not responsible for failed deliveries due to incorrect or incomplete shipping addresses.

7. Transfer of Risk

7.1. The risk of loss or damage to products passes to the customer when delivery is completed.
7.2. Please inspect your package upon delivery and notify us of any issues within 48 hours.

8. Delays and Force Majeure

8.1. While we strive to meet all estimated delivery times, delays may occur due to events beyond our control (e.g., strikes, weather, customs delays).
8.2. In such cases, we will communicate promptly and work to resolve the issue as soon as possible.

9. Contact

For any questions or concerns about shipping and delivery:

• Email: support@austerandco.com

• Response time: up to 2 business days