Return and Refund Policy

This Return and Refund Policy outlines the rights of customers and obligations of AUSTER regarding the return of products and the issuance of refunds, in accordance with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Right to Cancel (Cooling-Off Period)

1.1. Customers have the legal right to cancel their purchase within 14 calendar days of receiving the product, without needing to provide a reason.
1.2. To exercise this right, you must notify us in writing via email before the 14-day period expires.

2. Return Conditions

2.1. Products must be returned in their original condition, unused, unwashed, with all original packaging and tags intact.
2.2. Returns that do not comply with these conditions may be refused or subject to a partial refund.
2.3. The right to return does not apply to:

• Personalised or made-to-order items

• Underwear or hygiene-related garments

• Items damaged due to misuse

3. Return Procedure

3.1. To initiate a return, please contact us at support@austerandco.com within 14 days of receiving your order.
3.2. We will provide return instructions and, where applicable, a return address in the UK or designated return partner location.
3.3. Customers are responsible for the cost of return shipping, unless the product is faulty or incorrect.

4. Faulty or Incorrect Items

4.1. If the product you received is damaged, defective, or different from what was ordered, please notify us within 7 days of receipt.
4.2. We will offer a replacement, exchange, or full refund (including shipping costs) upon verification.

5. Refunds

5.1. Refunds will be issued to the original method of payment.
5.2. We will process refunds within 14 calendar days of receiving the returned item or valid proof of return.
5.3. The refund may take additional time to appear on your statement depending on your bank or payment provider.

6. Exchanges

6.1. We do not offer direct exchanges. If you wish to change an item, you must return it and place a new order.

7. Contact

For all questions or to request a return:

• Email: support@austerandco.com

• Response time: up to 2 business days